Questions about sizing, a garment, or anything else about NLM — we read every message and reply within two business days from Tokyo.
If you have already placed an order and your question is about that order — shipping, a damaged or wrong item, or a mistake in the address — the fastest channel is to reply directly to your order confirmation email. That thread already carries the order number and shipping context, so we can act on it immediately. Orders go to production as soon as payment is confirmed, so if something needs changing, write straight away.
Receipts, invoices and the status of every order are at Orders — enter the email address you paid with and we send you a one-time code.
For everything else, the form below reaches the studio inbox.
Last updated: 2026.