Each tee is printed only after you order, so we do not hold stock and cannot accept returns for change of mind. What we do guarantee is that the item arrives the way it left the production partner — if it doesn’t, we will make it right.
You may file a claim within 30 days of delivery if:
Reply directly to your order confirmation email within 30 days of delivery and include:
We respond within 2 business days. Most claims are resolved without a physical return — please do not ship items back unless we ask you to. When a return is required, we cover the return label.
For an approved claim you choose between:
Because each item is produced individually for your order, we cannot accept returns or exchanges for:
Your order is sent to our print partner automatically as soon as payment is confirmed, so we cannot promise to cancel or change it after you have paid. If you have made a mistake — the wrong size, colour or address — reply to your order confirmation email straight away. If printing has not started, we will change the order or cancel it and refund you in full. Once it is in production, it can no longer be cancelled.
European Union — right of withdrawal exemption. Under Directive 2011/83/EU on consumer rights (Article 16(c)), the 14-day right of withdrawal does not apply to goods that are “made to the consumer’s specifications or are clearly personalised.” NLM items are produced individually after each order is placed and therefore fall under this exemption. This does not affect your statutory rights regarding goods that are not as described, of unsatisfactory quality, or unfit for purpose under your national consumer-protection law.
United Kingdom. Made-to-order items are exempt from the 14-day cancellation right under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your rights under the Consumer Rights Act 2015 to receive goods of satisfactory quality, fit for purpose, and as described are unaffected — defective or misdescribed items remain fully eligible under the guarantee above.
Online dispute resolution (EU). The European Commission provides an ODR platform at ec.europa.eu/consumers/odr. We are not obliged and do not commit to participate in alternative dispute resolution proceedings before a consumer arbitration body, but we always try to resolve disputes directly first.
Nothing in this policy excludes or limits any right or remedy available to you under the Magnuson–Moss Warranty Act or any applicable state consumer-protection statute. Defective or misdescribed items remain eligible for refund or reprint under the guarantee above regardless of the made-to-order exemption that applies to change-of-mind returns.
The fastest way to reach us is to reply to your order confirmation email — that thread is monitored and lets us pull up your order details immediately. We read every message; please give us a chance to make it right before opening a chargeback.
Last updated: September 2026.